cub99 Privacy Policy

1. Introduction

cub99 ("we", "us", "our") operates the online gaming and sports betting platform accessible at cub99.org (the "Platform"). This Privacy Policy describes how cub99 collects, processes, stores, and protects the personal data of individuals ("you", "your") who register for and use the Platform, including players based in Malaysia and elsewhere.

This Privacy Policy forms part of cub99's broader Terms & Conditions and should be read alongside them. By registering a cub99 account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

cub99 is committed to handling personal data responsibly and in compliance with the data protection standards required under our international gaming authority licensing framework. If you have any questions about how your data is handled, please contact our support team via live chat at any time.

2. Data We Collect

cub99 collects personal data from you in the following categories:

• Identity data: Full name, date of birth, nationality, government-issued identification number, and copies of identity documents provided during account verification;
• Contact data: Email address, phone number, and residential address (including city and postcode, relevant for Malaysian players in locations such as Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya);
• Account data: Username, hashed password, account preferences, communication preferences, and transaction history;
• Financial data: Payment method identifiers (e.g., partial card numbers, e-wallet account references for Touch 'n Go eWallet, Boost, and DuitNow), deposit amounts, withdrawal requests, and wallet balances denominated in Malaysian Ringgit (MYR);
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and platform access logs;
• Usage data: Games played, bets placed, wager amounts, session durations, promotional offers claimed, and responsible gaming tool interactions;
• Communications data: Live chat transcripts, email correspondence, and any feedback or support requests submitted to cub99.

Where collection of particular data is voluntary rather than mandatory for account operation, we will indicate this at the point of collection. Provision of mandatory data is a contractual requirement; failure to provide it may prevent account registration or continued use of the Platform.

3. How We Use Your Data

cub99 uses your personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your cub99 account, including processing your cub99 login, managing wallet transactions, and delivering customer support;
• Service delivery: To provide access to live casino games, sports betting markets, slot games, and poker services, and to personalise your experience on the Platform;
• Payment processing: To process deposits and withdrawals through approved Malaysian payment channels, conduct fraud checks, and comply with anti-money laundering (AML) obligations;
• Regulatory compliance: To verify your age (21+ requirement), conduct Know Your Customer (KYC) verification, comply with gaming licence conditions, and respond to requests from regulatory and law enforcement authorities;
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, administer self-exclusion and deposit limit tools, and deliver responsible gaming communications;
• Platform improvement: To analyse aggregate usage patterns, conduct internal research, and improve the technical performance and user experience of the cub99 Platform;
• Marketing communications: To send you promotional offers, bonus notifications, and relevant communications where you have opted in to receive them. You may opt out at any time through your account settings or by contacting support.

4. Legal Basis for Processing

cub99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the Services under the Terms & Conditions you accepted on registration;
• Legal obligation: Processing required to comply with applicable laws, gaming licence conditions, AML regulations, and regulatory reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and internal analytics — where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Disclosure to Third Parties

cub99 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment service providers: Banks, e-wallet operators (including Touch 'n Go eWallet, Boost, and DuitNow), and payment processors engaged to process your transactions;
• Identity verification providers: Third-party KYC and age verification services engaged to fulfil regulatory requirements;
• Game software providers: Licensed game studios whose software is integrated into the cub99 Platform may receive limited session data necessary to deliver their games;
• Regulatory and law enforcement authorities: Where required by law, court order, or gaming licensing authority directive;
• IT and infrastructure providers: Cloud hosting, security, and technical service providers who process data on our behalf under contractual data processing agreements.

All third parties who process personal data on cub99's behalf are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the specific service they provide to cub99.

6. International Data Transfers

cub99 operates under international gaming authority licensing, and certain data processing activities may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, cub99 takes appropriate steps to ensure that your data receives a level of protection consistent with applicable data protection standards, including the use of contractual safeguards with data processors.

7. Data Retention

cub99 retains your personal data for as long as your account remains active and for such additional period as is required to comply with legal, regulatory, and licensing obligations. Under our international gaming authority licensing framework, transaction records and identity verification data are typically required to be retained for a minimum of five years following account closure.

Data that is no longer required for any legitimate purpose is securely deleted or permanently anonymised. You may request information about the specific retention period applicable to your data by contacting the cub99 support team.

8. Cookies and Tracking Technologies

cub99 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:

• Strictly necessary cookies: Essential for Platform functionality, including maintaining your cub99 login session and enabling secure transactions. These cannot be disabled without impairing your use of the Platform;
• Analytics cookies: Used to collect aggregate, anonymised data about how visitors interact with cub99.org, enabling us to identify performance issues and improve the user experience;
• Preference cookies: Used to remember your account preferences and settings between sessions.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Continued use of the Platform without changing your cookie settings constitutes acceptance of our use of cookies as described above.

9. Security Measures

cub99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments, and secure data storage infrastructure operated under our licensing authority's requirements.

While cub99 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You also play a role in protecting your data by maintaining the confidentiality of your cub99 login credentials and reporting any suspected unauthorised access to your account immediately via live chat support.

10. Your Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by cub99:

• Right of access: To request a copy of the personal data cub99 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cub99's legal retention obligations;
• Right to restriction: To request that processing of your data be restricted in certain circumstances;
• Right to data portability: To receive a copy of your data in a structured, commonly used format where processing is based on consent or contract;
• Right to object: To object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the cub99 support team via live chat. We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.

11. Children's Privacy

The cub99 Platform is strictly intended for individuals aged 21 years and over. cub99 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe an underage individual has registered with cub99, please contact our support team immediately.

12. Changes to This Privacy Policy

cub99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered users via email or a prominent on-platform notification prior to the changes taking effect. The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the cub99 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cub99, please contact our support team via the 24/7 live chat available on this website. Our support agents are trained to handle data subject requests and will direct your enquiry to the appropriate team. You may also send a written enquiry to the cub99 support email address listed in the footer of this page. We aim to acknowledge all privacy-related enquiries within two business days.