Safe Play at cub99
At cub99, responsible gaming is not a policy footnote — it is a core part of who we are. We believe gambling should be an enjoyable form of entertainment, never a source of stress or financial harm. This page explains the tools, resources, and commitments cub99 has in place to help every Malaysian player stay in control.
cub99 is strictly for adults aged 21 and over. No exceptions.
Gambling involves financial risk and can become addictive. If you or someone you know needs help, please use the tools and contacts on this page.
Protection Tools
Every cub99 account comes with built-in responsible gaming controls. You can activate any of these tools directly from your account dashboard — no forms to fill, no waiting period to turn them on.
Set a daily, weekly, or monthly deposit cap on your cub99 account. Limits take effect immediately and can only be lowered at once. Any request to raise a limit is subject to a mandatory cooling-off period — preventing impulsive decisions in the heat of the moment.
Define the maximum amount you are willing to lose in a given period. Once your loss limit is reached, cub99 will automatically restrict further wagering until the period resets. This tool is especially useful for players who prefer to pre-commit to a strict entertainment budget in MYR.
Set a reminder to pop up after a specified duration of play — 30 minutes, one hour, two hours, or a custom interval. The reminder prompts you to take a break, review your session activity, and make a conscious decision about whether to continue. Available on all cub99 Casino and sportsbook sessions.
Take a short break from cub99 without committing to a full self-exclusion. Cooling-off periods can be set for 24 hours, 48 hours, one week, or one month. During a cooling-off period, your account is inaccessible for wagering. The period cannot be shortened once activated.
If you feel your gambling is getting out of hand, cub99's self-exclusion tool allows you to block access to your account for a defined period — from six months up to permanent closure. Self-exclusion is actioned immediately and cannot be reversed for the full elected duration. Contact live chat to activate.
Your cub99 account dashboard provides a full, itemised record of your deposit history, bet history, win/loss summary, and session durations. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling patterns and make informed decisions.
Awareness
Most people who play on cub99 gamble for fun — a few games of baccarat on a Friday night, a bet on the Malaysia Super League derby, or a spin on a favourite slot during a commute. For the vast majority, it stays that way. But for some players, gambling can shift from entertainment into something more problematic.
Problem gambling does not always look dramatic. It often starts with small behavioural changes that are easy to rationalise. cub99's player protection team actively monitors account patterns for early warning indicators and may proactively reach out to players showing signs of risk — not to intrude, but because we genuinely care about your wellbeing.
If any of the signs in the checklist feel familiar, please use cub99's responsible gaming tools or speak to our support team. There is no shame in asking for help — it is one of the most sensible things a player can do.
If you find yourself agreeing with several of the following statements, it may be time to step back and use cub99's responsible gaming tools.
I sometimes spend more money gambling than I originally planned to.
I return to gambling the next day to try to win back money I have lost.
I feel restless or irritable when I try to reduce or stop gambling.
I have borrowed money or sold possessions to fund gambling activity.
I have missed work, family commitments, or social events because of gambling.
I feel that gambling is the only way I can escape stress or personal problems.
I hide my gambling activity from family members or close friends.
I feel guilty or ashamed about the time or money I spend gambling.
This checklist is for self-awareness only. It is not a diagnostic tool. If you are concerned about your gambling behaviour, please contact cub99 support via live chat to discuss your responsible gaming options.
Step by Step
Self-exclusion is cub99's most powerful responsible gaming tool. Here is how to activate it in three simple steps.
Access your cub99 account via cub99 Login. Navigate to the Responsible Gaming section within your Account Settings. All responsible gaming tools are located in one consolidated section — no need to hunt through multiple menus.
Choose your preferred exclusion duration: 6 months, 1 year, 3 years, 5 years, or permanent. If you are uncertain about the duration, cub99's live chat support team can help you think through your options before you commit.
Confirm your selection and your cub99 account is blocked immediately. Promotional emails and marketing communications are also stopped at the same time. You will not be able to re-register or create a new cub99 account during your exclusion period.
Important: Self-exclusion cannot be reversed for the full elected duration. This is by design — cub99 will not accept or process requests to shorten a self-exclusion period. If you need help activating self-exclusion, contact our live chat support team at any time and they will assist you immediately.
Our Commitment
cub99 was built by people who understand Malaysian gaming culture intimately. We know that for most players in Kuala Lumpur, Penang, Johor Bahru, and across the country, online gambling is a perfectly enjoyable hobby — no different from spending money on a night out in Bangsar, a round of golf at a Petaling Jaya club, or a weekend in Genting Highlands. The goal of responsible gaming is not to lecture anyone or diminish the fun. It is to make sure that cub99 remains a positive part of your life, not a harmful one.
That means being honest about the risks. Every cub99 game carries a house edge — the mathematical reality of casino gaming. No betting system, strategy, or hot streak changes that fundamental fact. Gambling should be funded only with money you can genuinely afford to lose, treated as the cost of entertainment rather than an investment strategy. If you find yourself gambling with money earmarked for rent, groceries, or other essential expenses, please use the responsible gaming tools available in your cub99 account immediately.
cub99 operates under international gaming authority licensing, which mandates specific responsible gaming standards that go well beyond minimum requirements. Our licensing framework requires us to maintain active player protection programs, staff trained in problem gambling indicators, and technology that can flag unusual account patterns for human review. We take these obligations seriously — not because we are required to, but because they align with who we want to be as a platform.
If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. cub99's support team is available 24/7 via live chat. We will always prioritise your wellbeing over any business consideration. That is a promise we make to every player who trusts cub99 with their time and money.
cub99 strictly enforces a minimum age of 21 years for all platform users. Age verification is conducted at registration and may be requested again at any point during your account's lifetime.
Where age cannot be satisfactorily verified, your cub99 account will be suspended and any funds held will be frozen pending resolution. We cooperate fully with regulatory authorities on all age-related compliance matters.
cub99 also provides parental control guidance. If you share a device with minors, please ensure your cub99 account remains logged out when not in use and consider using device-level parental control tools available on Android and iOS.
Allowing anyone under 21 to access your cub99 account is a breach of our Terms & Conditions and may result in immediate account termination.
Play Responsibly
cub99 is at its best when it is fun. Set your limits before you play, stick to your entertainment budget, and use the tools available in your account whenever you need them. If you ever need support, our team is one live chat away — 24 hours a day, seven days a week.